Privacy Policy

Who we are

Concrete Foundation Contractors is an independent online directory of foundation contractors in Canada. We are not a contractor. This policy explains how we handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec, the Act respecting the protection of personal information in the private sector as amended by Law 25.

What we collect

• Quote requests: your name, email, optional phone, postal code, the type of work and your message, plus the listing you asked about.
• Listing claims: business name, your name, role, email, phone and the changes you ask for.
• Get-featured inquiries: business name, your name, email, optional phone and the areas you serve.
• Contact messages: your name, email, topic and message.
• With every form: the date and time, the page language, and a security check result from Cloudflare Turnstile, which helps block spam.
• Site statistics: we use Cloudflare Web Analytics, which counts page views without cookies.
• Google Analytics. It sets cookies and sends Google details such as the pages you visit, your device and browser type, and your approximate location. Google may process this data outside Canada. If you are in Quebec, or we cannot tell where you are, it stays off until you accept it in the cookie banner. Elsewhere it is on by default. Anyone can turn it off or on at any time with the Cookie settings link at the bottom of every page. To decide whether to ask first, our server checks your approximate province from your internet connection; this is not stored. TODO(legal): confirm the data retention period set in Google Analytics.

Why we use it

• To pass a quote request to the contractor you chose, when you agree to it on the form.
• To check and act on a listing claim or correction.
• To reply to inquiries and messages.
• To keep the forms free of spam and abuse.
• We do not sell personal information, and we do not use it for advertising.

Where it is stored and for how long

Form submissions are stored in a Cloudflare database. Cloudflare may process data outside Quebec and outside Canada. We keep submissions for up to 24 months, then delete them, unless we need them longer to resolve a dispute or meet a legal obligation.

Your rights

You can ask to see the personal information we hold about you, to correct it, or to have it deleted. You can withdraw your consent at any time. Send your request through the contact page and choose Privacy request. We reply within 30 days.

If something goes wrong that creates a risk of serious harm, we will notify the people affected and the relevant privacy regulator as the law requires.

Person in charge of privacy

Questions or complaints about privacy can be sent to our person in charge of the protection of personal information through the contact page. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.

Listings and public business information

Listings show business contact details that companies publish themselves, such as a business name, phone number, address and website. If you want a listing corrected or removed, use the claim page or the contact page.